Privacy and Policy
Introduction
At Liora International, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website or purchase products from our range, including ceramic tiles & sanitaryware, scraps, woven & non-woven bags, oils, fruits & vegetables, and spices. By accessing or using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect the following types of information to provide and improve our services:
Personal Information: This includes your name, address, email address, phone number, and payment details. This information is required for processing orders and delivering products.
Order Information: We keep records of your product purchases, such as product categories (ceramic tiles, sanitaryware, etc.), order history, and payment information.
Website Usage Information: We collect data related to your interaction with our website, including IP addresses, browser type, pages viewed, and how long you spend on the site. This helps us improve the user experience.
Cookies: Our website uses cookies to enhance navigation and provide personalized experiences. You may choose to disable cookies through your browser settings, but this may affect your ability to use some features of the website.
2. How We Use Your Information
We use your information in the following ways:
Order Processing: To fulfill your orders for ceramic tiles, sanitaryware, scraps, woven & non-woven bags, oils, fruits, vegetables, and spices and to process payments.
Customer Service: To respond to inquiries, requests, or issues related to your orders, and to provide updates on your shipments or returns.
Marketing & Promotions: With your consent, we may send promotional offers, newsletters, or updates about new products, discounts, and services. You can opt out of marketing communications at any time.
Website Improvement: To monitor and analyze website usage, enhance user experiences, and implement features based on user feedback.
3. How We Share Your Information
We respect your privacy and only share your personal information with third parties in the following circumstances:
Service Providers: We may share information with trusted third-party service providers who assist us in order processing, shipping, payment gateways, or customer service. These providers are obligated to maintain the confidentiality of your information.
Legal Compliance: We may disclose your information if required by law, regulation, or court order, or if necessary to protect our rights, safety, or property.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy practices.
4. Data Security
We implement strict security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure socket layer (SSL) technology for online transactions, and restricted access to personal data.
Despite these efforts, no method of transmission over the internet is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
Access & Correction: You can request access to the personal information we hold about you and ask us to correct any inaccuracies.
Deletion: You can request that we delete your personal data, subject to any legal obligations we may have to retain certain information (e.g., for tax purposes).
Marketing Opt-Out: You can opt out of receiving promotional emails or newsletters by following the unsubscribe link in our communications.
Cookies: You may choose to disable cookies through your browser settings, though this may limit certain website functionalities.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements.
For example:
- Ceramic tiles & sanitaryware: We retain order information for warranty and service-related inquiries.
- Fruits, vegetables, and spices: We may retain purchase data for a limited time for food safety or compliance purposes.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us, and we will promptly take action to delete the data.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. We will notify users of significant updates by posting the new Privacy Policy on our website, with the updated date at the top.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights, please contact us:
- Phone: 7043670936
- Email: [Email Address]
- Address: [Physical Address]